Shipping & Returns
Delivery Times & Rates
We dispatch all orders within 1–2 business days from our warehouse in Madrid. Delivery times below are estimates from dispatch date.
| Region | Standard | Express | Cost |
|---|---|---|---|
| Spain | 2–4 days | Next day | Free over €75 / €4.95 |
| EU (major) | 3–6 days | 2–3 days | Free over €75 / €8.95 |
| EU (remote) | 5–8 days | 3–5 days | €12.95 |
| United Kingdom | 4–7 days | 2–4 days | €9.95 / €19.95 |
| United States | 7–12 days | 3–5 days | €14.95 / €29.95 |
| Rest of World | 8–16 days | 4–7 days | €18.95 / €39.95 |
Express shipping is available at checkout for all regions. Orders placed before 12:00 CET on business days ship the same day.
Tracking Your Order
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You can also track your order using our order tracking tool with your order number and email address.
International Orders
For orders shipped outside the EU (UK, US, Rest of World), customs duties and import taxes may be applied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping fees.
We declare the accurate product value on all customs forms. We cannot mark orders as "gift" to reduce duties — this is a legal requirement.
Returns
We offer free returns within 30 days of delivery. Items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Returned in the original packaging where possible
Final Sale items cannot be returned unless faulty. Hygiene items (underwear, swimwear) are also excluded unless defective.
How to Return
- Email [email protected] with your order number and items to return
- We'll send a prepaid return label within 24 hours
- Drop your package off at any courier point
- Your refund is processed within 5 business days of us receiving your return
Refunds
Refunds are issued to the original payment method. Processing time after we receive your return:
- Card payments: 5–10 business days to appear (depends on your bank)
- Apple Pay / Google Pay: 3–5 business days
You'll receive a refund confirmation email when the return is processed.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, email [email protected] within 48 hours of delivery. Include your order number and photographs of the issue. We'll arrange a free return and replacement or full refund at no cost to you.
Email [email protected] with your order number. We respond within 1 business day and sort returns quickly — no hassle.