Frequently Asked Questions

Browse the shop, select your size and colour, and add to bag. When you're ready, go to your bag and proceed to checkout. You can pay by card, Apple Pay, or Google Pay — all processed securely by Stripe.

Orders can be amended or cancelled within 1 hour of placing them. After that, they enter fulfilment and we can't make changes. Email [email protected] immediately with your order number.

Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely by Stripe. We never store your card details.

Yes — all prices shown are inclusive of Spanish VAT (21%). For orders shipped outside the EU, VAT is removed at checkout and you may be subject to local import duties.

We dispatch within 1–2 business days. Standard shipping within Spain takes 2–4 days; EU 3–6 days; UK and US 5–10 days. Express options are available at checkout.

Yes — free standard shipping on all orders over €75. Orders below this have a flat rate of €4.95 within Spain, €8.95 within the EU.

You'll receive a tracking link by email once your order ships. You can also use our Track Order page and enter your order number and email.

Yes — we ship to most countries worldwide. International orders may be subject to local customs duties and taxes, which are the responsibility of the recipient. See our Shipping page for rates by region.

30-day returns on all full-price items. Items must be unworn, unwashed, and in original packaging with tags attached. Final Sale items cannot be returned unless defective.

Email [email protected] with your order number and the item(s) you wish to return. We'll send a prepaid return label within 24 hours. Once we receive the items, your refund will be processed within 5 business days.

We process exchanges as a return + new order. Return the original item, then place a new order for the correct size. This ensures you get the new item as quickly as possible.

Most pieces are designed with a relaxed, contemporary fit. Product pages include the model's height and the size they're wearing. If you're between sizes, we recommend going up for tops and staying true for bottoms.

Our full size guide with body measurements and garment measurements is on the Sizing page. Each product page also links directly to the relevant chart.

No — you can check out as a guest. Creating an account lets you track orders, save addresses, and access your order history from one place.

Use the "Forgot password" link on the login page. A reset link will be sent to your email within a few minutes.